BROADCAST STUDIO

BROADCAST STUDIO

BROADCAST STUDIO

Client

Client

Hubilo

Hubilo

Year

Year

2022

2022

The Evolution of Hubilo Broadcast Studio:

From MVP to Market Leader

The Evolution of Hubilo Broadcast Studio:

From MVP to Market Leader

The Evolution of

Hubilo Broadcast Studio

The Evolution of Hubilo Broadcast Studio:

From MVP to Market Leader

Overview

Hubilo Broadcast Studio: A next-gen video streaming platform built in 2021 to transform clunky, unreliable webinar into seamless, interactive virtual experiences.

The Vision

The goal was clear: to create a platform that enabled seamless communication, real-time interaction, and a fully branded experience for event organizers and attendees.

The Challenge

Designing for global reach, real-time streaming, and scalability—while keeping the experience simple and intuitive.

The Impact

Over three years, we transformed HBS from a simple proof-of-concept into a market-leading platform that hosted ~75% of Hubilo’s webinars by its general availability (GA) launch.

Chapter 1 :
The birth of an idea

The journey began with a hackathon. In just five days, we designed and built an MVP, enabling video streaming with a 15-second delay. Though basic, it validated a critical need—creating a simple way for speakers and audiences to connect virtually.

⭐️ 75% of existing customers expressed interest in the MVP, signaling strong market demand.

⭐️ 11.80% of all sessions streamed used the MVP, despite its limitations.

Chapter 2 :
Building the Core

With the MVP validated, we rolled up our sleeves and got to work. Phase 2 was all about listening to our users and building the features they craved.

A detailed user study was conducted where we took up user interviews & mapped observations on a MIRO board. In parallel we studied our competitors in detail to understand existing user journeys & UX flows.


With the MVP validated, we rolled up our sleeves and got to work. Phase 2 was all about listening to our users and building the features they craved.

A detailed user study was conducted where we took up user interviews & mapped observations on a MIRO board. In parallel we studied our competitors in detail to understand existing user journeys & UX flows.


Chapter 2 :
Building the Core

We introduced moderation controls & launched chats, polls, and Q&As to drive webinar engagement. We added video upload and playback, letting organizers mix pre-recorded content with live streams. And we partnered with a better RTC provider to tackle the dreaded AV choppiness.

52% of webinars were using engagement features like polls and Q&As.

28% of sessions included uploaded videos.

Adoption rates? They skyrocketed from 11.80% to 28.36% in just one quarter.

PILLARS OF THE DESIGN SYSTEM

All the research helped our designers to understand the experiences global competition was offering. To build something better, we decided to build an atomic design system with the front-end-developers (FEDs) to ensure WCAG compliance & extreme customisation capabilities for white–labelling webinars.

Chapter 3 :
THE BETA BREAKTHROUGH

By mid-2022, we were ready to take HBS to the next level. The Beta phase was all about polishing the platform and making it bulletproof. We introduced automated monitoring to catch issues in real-time. We optimized video playback by converting external videos into a smooth, lag-free format. And we rolled out a comprehensive design system to ensure a consistent, user-friendly experience.

By mid-2022, we were ready to take HBS to the next level. The Beta phase was all about polishing the platform and making it bulletproof. We introduced automated monitoring to catch issues in real-time. We optimized video playback by converting external videos into a smooth, lag-free format. And we rolled out a comprehensive design system to ensure a consistent, user-friendly experience.

81.48% of organizers (customers) opted into the Beta program – recognising its value.

44.28% of webinars were using HBS over other streaming options (like OBS, Zoom Webinars & Youtube RTMP)

Chapter 3 :
THE BETA BREAKTHROUGH

With the new BETA gaining traction, we focused on improving the core UX of the platform & looked at data to identify opportunities. We identified 3 major buckets for improvements.

With the new BETA gaining traction, we focused on improving the core UX of the platform & looked at data to identify opportunities. We identified 3 different buckets for improvements:

Joining Experience

The earlier version lacked a seamless joining process. Users couldn’t check audio/video devices or verify connections, leading to technical issues. A more intuitive onboarding flow was needed to ensure smooth session entry.

Joining Experience

The earlier version lacked a seamless joining process. Users couldn’t check audio/video devices or verify connections, leading to technical issues. A more intuitive onboarding flow was needed to ensure smooth session entry.

Joining Experience

The earlier version lacked a seamless joining process. Users couldn’t check audio/video devices or verify connections, leading to technical issues. A more intuitive onboarding flow was needed to ensure smooth session entry.

Feature Awareness

Speakers and hosts struggled to understand the platform’s features due to a lack of guidance. This slowed adoption and limited the platform’s potential. Clear onboarding and feature discovery were essential to drive user engagement.

Feature Awareness

Speakers and hosts struggled to understand the platform’s features due to a lack of guidance. This slowed adoption and limited the platform’s potential. Clear onboarding and feature discovery were essential to drive user engagement.

Feature Awareness

Speakers and hosts struggled to understand the platform’s features due to a lack of guidance. This slowed adoption and limited the platform’s potential. Clear onboarding and feature discovery were essential to drive user engagement.

Better Engagement

The earlier version missed a backstage prep area and had disorganized engagement tools like Chats, Polls, and Q&A. Bringing the engagement to the main stage would help improve attendee engagement.

Better Engagement

The earlier version missed a backstage prep area and had disorganized engagement tools like Chats, Polls, and Q&A. Bringing the engagement to the main stage would help improve attendee engagement.

Joining Experience

Speakers and hosts struggled to understand the platform’s features due to a lack of guidance. This slowed adoption and limited the platform’s potential. Clear onboarding and feature discovery were essential to drive user engagement.

Better Engagement

The earlier version missed a backstage prep area and had disorganized engagement tools like Chats, Polls, and Q&A. Bringing the engagement to the main stage would improve attendee engagement.

Feature Awareness

Speakers and hosts struggled to understand the platform’s features due to a lack of guidance. This slowed adoption and limited the platform’s potential. Clear onboarding and feature discovery were essential to drive user engagement.

Feature Awareness

Speakers and hosts struggled to understand the platform’s features due to a lack of guidance. This slowed adoption and limited the platform’s potential. Clear onboarding and feature discovery were essential to drive user engagement.

Better Engagement

The earlier version missed a backstage prep area and had disorganized engagement tools like Chats, Polls, and Q&A. Bringing the engagement to the main stage would help improve attendee engagement.

Better Engagement

The earlier version missed a backstage prep area and had disorganized engagement tools like Chats, Polls, and Q&A. Bringing the engagement to the main stage would help improve attendee engagement.

Chapter 4 :
THE GRAND LAUNCH

In Q3 2022, we hit our biggest milestone yet: the General Availability (GA) launch. By this point, HBS was a powerhouse. We introduced backstage communication, letting moderators brief speakers before they went live—a feature that mimicked the real-world experience of backstage prep.

HBS wasn’t just a feature anymore—it was the heart of Hubilo’s platform. The numbers spoke for themselves:

68% of webinars were hosted on HBS within three months of GA.

68% of webinars were hosted on HBSwithin three months of GA.

92% of event organizers adopted HBS in their pricing plans.

Attendee retention jumped from 10% to 24% of webinar duration.

Chapter 4 :
THE GRAND LAUNCH

Chapter 5 :
ENGAGEMENT AND LEAD GENERATION

By 2023, we were focused on one thing: engagement. We introduced features like “raise hand” for live Q&A, Conversion prompts to showcase product & services and demo booking, allowing attendees to interact directly with speakers. These features didn’t just make webinars more interactive—they turned them into lead generation machines.

By 2023, we were focused on one thing: engagement. We introduced features like “raise hand” for live Q&A, Conversion prompts to showcase product & services and demo booking, allowing attendees to interact directly with speakers. These features didn’t just make webinars more interactive—they turned them into lead generation machines.

The impact was undeniable:

The impact was undeniable:

1.25 questions per webinar were fielded using the “raise hand” feature.

Organizers conducted 24% more webinars quarter-over-quarter.

Saw our adoption bump up from ~75% to 97% over the next 6 months.

Chapter 5 :
ENGAGEMENT AND LEAD GENERATIon

The Legacy of HBS – Real Impact, not just metrics.

Strong Adoption

~97% of all webinars hosted across the Hubilo platform were hosted on HBS by 2023-Q4

Strong Adoption

~97% of all webinars hosted across the Hubilo platform were hosted on HBS by 2023-Q4

Strong Adoption

~97% of all webinars hosted across the Hubilo platform were hosted on HBS by 2023-Q4

Satified Customers

Customer satisfaction (CSAT) scores jumped from 1.75 to 4.46 (out of 7) – indicating strong product continuity.

Satified Customers

Customer satisfaction (CSAT) scores jumped from 1.75 to 4.46 (out of 7) – indicating strong product continuity.

Strong Adoption

~97% of all webinars hosted across the Hubilo platform were hosted on HBS by 2023-Q4

Satified Customers

Customer satisfaction (CSAT) scores jumped from 1.75 to 4.46 (out of 7) – indicating strong product continuity.

Satified Customers

Customer satisfaction (CSAT) scores jumped from 1.75 to 4.46 (out of 7) – indicating strong product continuity.

Satified Customers

Customer satisfaction (CSAT) scores jumped from 1.75 to 4.46 (out of 7) – indicating strong product continuity.

Business Impact

HBS & its lead generation features drove contract renewals from 22% to 40% in 2023.

Business Impact

HBS & its lead generation features drove contract renewals from 22% to 40% in 2023.

Business Impact

HBS & its lead generation features drove contract renewals from 22% to 40% in 2023.

Business Impact

HBS & its lead generation features drove contract renewals from 22% to 40% in 2023.

Business Impact

HBS & its lead generation features drove contract renewals from 22% to 40% in 2023.

Today, Hubilo Broadcast Studio is more than just a platform—it’s a game-changer. HBS represents something bigger: the power of user-centric designtechnical innovation, and relentless iteration. It’s a testament to what happens when you listen to your users, tackle challenges head-on, and never stop improving.